Amazing Amazon.com Customer Service Story
Listen to this amazing (and totally fun!) story of what happened when I called Amazon customer service.
I wanted to change the way reviews were showing up on The God Upgrade page. For some reason, they were not in standard format using quotes and italics and it didn't look right.
I logged onto what is called Author Central on Amazon where an author can do all kinds of amazing things with their books, but alas, I couldn't figure out how to add "quotes." So, I clicked on the button that says "have a customer service rep call me."
In THREE second (literally!) my phone rang. "Hi this is Patrick with Amazon. How can I help you?" (Seriously? A real person and in 3 seconds?)
"Hi, my name is Jamie Korngold. I'm the author The God Upgrade." He asks me a couple of questions to make sure it is really the author and not some hacker and then he says,
"Didn't I hear you on the radio a couple of years ago? We're you on the show Too Jewish? Aren't you that camping rabbi?"
"Yes that was me!" (You can imagine my surprise. Meanwhile, in my mind I'm scrolling through all the radio shows I did for God in the Wilderness, my first book and am trying to figure out what show it was.)
He continued "I love Rabbi Cohon's show. " (With Rabbi Cohon's name I can figure out the show.)"
"He has a great show." I say.
Patrick continues: "Rabbi Cohon is in Tucson and I am in Illinois but I never miss a show. I loved your interview so much I listen to it on my ipod while I mow the lawn."
(Can you imagine my face while he is saying all this?)
And then he switches gears:
"Now how can I help you?"
And it won't surprise you dear reader to know he made those changes in about 2 seconds flat.
I wanted to change the way reviews were showing up on The God Upgrade page. For some reason, they were not in standard format using quotes and italics and it didn't look right.
I logged onto what is called Author Central on Amazon where an author can do all kinds of amazing things with their books, but alas, I couldn't figure out how to add "quotes." So, I clicked on the button that says "have a customer service rep call me."
In THREE second (literally!) my phone rang. "Hi this is Patrick with Amazon. How can I help you?" (Seriously? A real person and in 3 seconds?)
"Hi, my name is Jamie Korngold. I'm the author The God Upgrade." He asks me a couple of questions to make sure it is really the author and not some hacker and then he says,
"Didn't I hear you on the radio a couple of years ago? We're you on the show Too Jewish? Aren't you that camping rabbi?"
"Yes that was me!" (You can imagine my surprise. Meanwhile, in my mind I'm scrolling through all the radio shows I did for God in the Wilderness, my first book and am trying to figure out what show it was.)
He continued "I love Rabbi Cohon's show. " (With Rabbi Cohon's name I can figure out the show.)"
"He has a great show." I say.
Patrick continues: "Rabbi Cohon is in Tucson and I am in Illinois but I never miss a show. I loved your interview so much I listen to it on my ipod while I mow the lawn."
(Can you imagine my face while he is saying all this?)
And then he switches gears:
"Now how can I help you?"
And it won't surprise you dear reader to know he made those changes in about 2 seconds flat.
posted by Adventure Rabbi Blog at
11:23 AM
4 Comments:
Good customer care service from Amazon. That's why they are giant in ecommerce. They are the toughest competitor to wallmart and ebay. Keep posting more good interesting blogs. Divorce Lawyer Fairfax Virginia
급한 상황에서 유용하게 사용할 수 있었고 처리 속도가 매우 빨라서 좋았습니다 문화상품권 서비스가 안정적이어서 안심하고 이용할 수 있었습니다.
처음 이용하는 사람도 쉽게 적응할 수 있는 친절한 안내가 인상적이었습니다. 여성알바 관련 시스템이 안정적이고 조건 확인도 간편해서 매우 만족했습니다.
늦은 시간에도 빠르게 이용할 수 있어서 바쁜 일정에 정말 도움이 됐어요. 성남출장마사지 서비스는 압 조절이 자연스럽고 세심해서 편안하게 받을 수 있었습니다.
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